Helpful Info for Students during our Close Down Period

Tēnā koe

Te Tira Ahu Pae is closed for the Easter break from the 18th of April, until we resume on the 28th of April. A small number of staff will be available on the 23rd and 24th of April to assist with urgent matters.

If your request is urgent, we will endeavour to respond on the 23rd or 24th. All other responses will be actioned once we are back to full staff numbers on the 28th.

For general information on our services please refer to our website Te Tira Ahu Pae.

We have compiled some tips which we hope will help you through this time, otherwise be assured that most things can be resolved once we return on the 28th of April.

  1. If you cannot access any of the university websites or portals and this impacts your course work by not being able to access course materials, reliable references, or submission boxes you should email your course coordinator politely explaining the situation and exactly how it is impacting your ability to work and potentially offer a solution. For example, you can email a finished assignment to your lecturer to show it was done on time and they can run it through Turnitin later on, or you may request a few days extension to complete your assignment in hopes it becomes available.

  2. If you require an extension but haven’t heard back from your course coordinator, and if you have a very good reason for needing an extension, just assume you have been awarded a few days grace and turn it in as soon as you can. Advocacy services can help if the request is subsequently denied.

  3. Any Studylink issues will unfortunately need to go through the StudyLink contact centre. You can reach them on 0800 88 99 00

For most course related issues your course coordinator should be your first contact, however, keep in mind that they will be on leave while the university is shut for the Easter holidays and the University holiday on the 22nd of April.